FAQ (FREQUENTLY ASKED QUESTIONS)

It is a Sicilian family business. The products of our company are certified organic, we have a sustainable agriculture model for the protection and preservation of the territory. You can come and visit us in the company and see for yourself what we produce and why not, collect and taste our products at km 0.

Only products marked organic are certified organic.

The fruit is harvested on the day of shipment and shipped the same day. Considering that these are fresh and freshly picked products, delays may occur due to the unpredictability of nature (unexpected atmospheric events such as bad weather, rain or wind).

Being perishable products, in the summer period shipments are made only at the beginning of the week, in the autumn-winter period we ship Monday-Tuesday and Friday. If requested by the customer, for a particular need, we can also ship on Wednesdays. The goal is to ensure maximum freshness of our products by guaranteeing deliveries as soon as possible in order to avoid stocks or delays.

For foreign shipments, departures are made only on Mondays in order to guarantee delivery by Friday. Only exceptionally we send shipments on Tuesdays with delivery scheduled for Friday-Monday.

Departing on Monday, the goods arrive between Wednesday / Thursday; Starting on Tuesday, the expected delivery is between Thursday/Friday. Leaving on Friday, arriving on Tuesday. For foreign shipments, departures are made only on Mondays in order to guarantee delivery by Friday. Only exceptionally we send shipments on Tuesdays with delivery scheduled for Friday-Monday.

Yes, we currently ship to all European countries. As non-EU countries we mainly ship to Switzerland, for the remaining countries we recommend contacting us by email or by telephone on + 39 3500382368 / + 39 3341801928

You can pay with:

Credit card, also rechargeable (Postepay, etc.) or through PayPal. Payment is quick and secure and commission-free;
Bank transfer, we request a copy to avoid waiting times.
Cash on delivery (implies €5 more on delivery)

We are available for any need. Simply contact us by email at info@aziendascollosebastiana.it or by phone (also on Whatsapp) at +39 3500382368 / + 39 3341801928

For Italy, the delivery of our products varies according to the total weight of the order:

From 0 to 4kg – €6.50
From 5 to 18 kg – €9.50
From 18 to 28kg – €11.50
Only in Italy, for shipments equal to or greater than €75, shipping is free.

For all other countries, the shipping cost is visible in the checkout page of your order, before proceeding to payment.

We have 8kg, 17kg and 27kg boxes but we also ship by the kg.

A second attempt will be made the next day. In the event that the courier does not find anyone on the second attempt, the package remains in storage and we will receive an email to unblock it. We recommend that you contact us to intervene promptly. If the courier were to delay delivery, we always recommend contacting us in order to speed up delivery.

If you are unable to place your order online, there is no need to worry, just contact us (by telephone or via WhatsApp at the numbers +39 3500382368 / +39 3341801928 or email info@aziendascollosebastiana.it ) we will send you a proforma of the order, without any commitment.

We entrust our shipments to BRT (Bartolini), in case you have a preferred courier, just indicate it in the order and we will arrange to satisfy you if possible.

Yes, we always have promos in place, you will find all the info at the following link https://www.aziendascollosebastiana.it/promo/ or if not, don’t hesitate to contact us in order to offer you the best offer.

In case of further need, you can write to us at info@aziendascollosebastiana.it or contact us, also via WhatsApp, on our number: +39 3500382368 /+ 39 3341801928