{"id":20281,"date":"2023-01-25T17:15:09","date_gmt":"2023-01-25T16:15:09","guid":{"rendered":"https:\/\/www.aziendascollosebastiana.it\/faq\/"},"modified":"2025-06-06T11:33:52","modified_gmt":"2025-06-06T09:33:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.aziendascollosebastiana.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; title_text=&#8221;arance da spremuta&#8221; background_image=&#8221;https:\/\/www.aziendascollosebastiana.it\/wp-content\/uploads\/2022\/10\/arance-da-spremuta-.jpg&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;TITOLO SEZIONE&#8221; _builder_version=&#8221;4.19.0&#8243; text_font_size=&#8221;18&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1 style=\"text-align: center;\">FAQ (FREQUENTLY ASKED QUESTIONS)<\/h1>\n<h4 style=\"text-align: center;\"><em>Click on each question to view the corresponding answer<\/em><\/h4>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Why choose Azienda Scollo?&#8221; admin_label=&#8221;FAQ 1&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; background_color=&#8221;#FFFFFF&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>It is a Sicilian family business. The products of our company are certified organic, we have a sustainable agriculture model for the protection and preservation of the territory. You can come and visit us in the company and see for yourself what we produce and why not, collect and taste our products at km 0.<\/strong><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Are all the products organic?&#8221; admin_label=&#8221;FAQ 2&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; background_color=&#8221;#FFFFFF&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Only products marked organic are certified organic.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;When is the fruit harvested?&#8221; admin_label=&#8221;FAQ 3&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The fruit is harvested on the day of shipment and shipped the same day. Considering that these are fresh and freshly picked products, delays may occur due to the unpredictability of nature (unexpected atmospheric events such as bad weather, rain or wind).<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;On which days are shipments made?&#8221; admin_label=&#8221;FAQ 4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Being perishable products, in the summer period shipments are made only at the beginning of the week, in the autumn-winter period we ship Monday-Tuesday and Friday. If requested by the customer, for a particular need, we can also ship on Wednesdays. The goal is to ensure maximum freshness of our products by guaranteeing deliveries as soon as possible in order to avoid stocks or delays.<\/p>\n<p>For foreign shipments, departures are made only on Mondays in order to guarantee delivery by Friday. Only exceptionally we send shipments on Tuesdays with delivery scheduled for Friday-Monday.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How long does it take for the goods to arrive?&#8221; admin_label=&#8221;FAQ 5&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Departing on Monday, the goods arrive between Wednesday \/ Thursday; Starting on Tuesday, the expected delivery is between Thursday\/Friday. Leaving on Friday, arriving on Tuesday. For foreign shipments, departures are made only on Mondays in order to guarantee delivery by Friday. Only exceptionally we send shipments on Tuesdays with delivery scheduled for Friday-Monday.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do you ship abroad?&#8221; admin_label=&#8221;FAQ 6&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes, we currently ship to all European countries. As non-EU countries we mainly ship to Switzerland, for the remaining countries we recommend contacting us by email or by telephone on + 39 3500382368 \/ + 39 3341801928<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How can I make the payment?&#8221; admin_label=&#8221;FAQ 7&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You can pay with:<\/p>\n<p>Credit card, also rechargeable (Postepay, etc.) or through PayPal. Payment is quick and secure and commission-free;<br \/>Bank transfer, we request a copy to avoid waiting times.<br \/>Cash on delivery (implies \u20ac5 more on delivery)<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How does your customer service work?&#8221; admin_label=&#8221;FAQ 8&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We are available for any need. Simply contact us by email at info@aziendascollosebastiana.it or by phone (also on Whatsapp) at +39 3500382368 \/ + 39 3341801928<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How much is the delivery?&#8221; admin_label=&#8221;FAQ 9&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>For Italy,<\/strong> the delivery of our products varies according to the total weight of the order:<\/p>\n<p>From 0 to 4kg &#8211; \u20ac6.50<br \/>From 5 to 18 kg &#8211; \u20ac9.50<br \/>From 18 to 28kg &#8211; \u20ac11.50<br \/>Only in Italy, for shipments equal to or greater than \u20ac75, shipping is free.<\/p>\n<p><strong>For all other countries, the shipping cost is visible in the checkout page of your order, before proceeding to payment.<\/strong><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What types of boxes are available?&#8221; admin_label=&#8221;FAQ 10&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We have 8kg, 17kg and 27kg boxes but we also ship by the kg.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What happens if the courier does not find me? or delay the delivery of the package?&#8221; admin_label=&#8221;FAQ 11&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>A second attempt will be made the next day. In the event that the courier does not find anyone on the second attempt, the package remains in storage and we will receive an email to unblock it. We recommend that you contact us to intervene promptly. If the courier were to delay delivery, we always recommend contacting us in order to speed up delivery.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;If I can&#8217;t order online what can I do?&#8221; admin_label=&#8221;FAQ 12&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you are unable to place your order online, there is no need to worry, just contact us (by telephone or via WhatsApp at the numbers +39 3500382368 \/ +39 3341801928 or email info@aziendascollosebastiana.it ) we will send you a proforma of the order, without any commitment.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Which courier do you entrust your shipments to?&#8221; admin_label=&#8221;FAQ 13&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>We entrust our shipments to BRT (Bartolini), in case you have a preferred courier, just indicate it in the order and we will arrange to satisfy you if possible.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do you offer any discounts in the case of small purchasing groups?&#8221; admin_label=&#8221;FAQ 14&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes, we always have promos in place, you will find all the info at the following link https:\/\/www.aziendascollosebastiana.it\/promo\/ or if not, don&#8217;t hesitate to contact us in order to offer you the best offer.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How can I contact you?&#8221; admin_label=&#8221;FAQ 15&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>In case of further need, you can write to us at info@aziendascollosebastiana.it or contact us, also via WhatsApp, on our number: +39 3500382368 \/+ 39 3341801928<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ (FREQUENTLY ASKED QUESTIONS) Click on each question to view the corresponding answerIt is a Sicilian family business. The products of our company are certified organic, we have a sustainable agriculture model for the protection and preservation of the territory. 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